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Recent Feature Requests
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2 hours ago
Lock Reply Editing, Allow Note Editing by Owner
Align the platform's behavior with its documentation and legal/retention expectations by locking rep...
1 day ago
Task Component for Tickets with Automation and Completion Enforcement
Summary Add a task component to tickets so agents can break work into discrete, trackable subitems...
10 hours ago
Part to Incident
We have a main Tech Warehouse for parts. We also have a HS and MS "tech office" that students work o...