It would be great to have a way for tickets in the Help Desk to automatically be assigned to specific techs based on the specific request type chosen for a ticket. Thank you!
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Comments 1
Adriana B.2 months ago
Yes, I love the new feature of allowing automatic assigning, but instead of automatically assigning per person, it's set for "round robin" or "random." There are tickets that I'm not necessarily responsible for (like chromebook repairs), but if I have an opportunity I may be able to assist with something like that. However, we don't want me to be included in the round robin since it's not one of my primary duties, which means I have to be removed from the department all together so I can't actually see or help with those tickets ever. That, or we don't get to use the auto-assign feature. Both options suck.
Yes, I love the new feature of allowing automatic assigning, but instead of automatically assigning per person, it's set for "round robin" or "random." There are tickets that I'm not necessarily responsible for (like chromebook repairs), but if I have an opportunity I may be able to assist with something like that. However, we don't want me to be included in the round robin since it's not one of my primary duties, which means I have to be removed from the department all together so I can't actually see or help with those tickets ever. That, or we don't get to use the auto-assign feature. Both options suck.