Feature requests for the Manage1to1 system as a whole. We always want to improve your user experience, let us know how!


Feature Requests

50 Results | Page 1 of 5

  • Scott
    Gathering Interest Ticket Age Field Added
    Currently, there is no way to see which tickets are oldest to prioritize them over tickets that were opened more recently. Please add a sortable and...
    Scott, 1 month ago | Core Product
    1 Votes
    47 Views
    0 Comments
  • Scott
    Gathering Interest Filter by Assigned Technician
    There is currently no easy way technicians can see a list of tickets assigned to them. There is no way to filter by assigned tech. With a couple...
    Scott, 2 months ago | Core Product
    1 Votes
    50 Views
    1 Comments
  • Kerri
    Gathering Interest Assign Help Desk Tickets Based on Specific Request Types
    It would be great to have a way for tickets in the Help Desk to automatically be assigned to specific techs based on the specific request type chosen...
    Kerri, 1 year ago | Automation
    4 Votes
    392 Views
    1 Comments
  • Corey
    Declined Indicate Signed Student/Parent 1:1 Agreement
    Possibly similar to the AUP option to record that they have signed our agreement.
    Corey, 2 years ago | Core Product
    5 Votes
    469 Views
    1 Comments
  • Becky
    Gathering Interest Parts Inventory
    We are wanting to start tracking our parts used for repairs and would love to be able to have it integrated with the current incidents, so we know...
    Becky, 6 years ago | Core Product
    4 Votes
    455 Views
    1 Comments
  • Corey
    Implemented Outstanding Balance
    Could we have it total the outstanding balances for a user under the user tab? Or when you go to a user that has an outstanding balance, the gold bar...
    Corey, 6 months ago | Core Product
    2 Votes
    146 Views
    0 Comments
  • Craig
    Gathering Interest Count badges on tabs
    == Count Badges == Please add count badge to the main tab bar (all Profile pages) showing counts of items on each tab. If there are more than 990...
    Craig, 3 years ago | Core Product
    1 Votes
    507 Views
    2 Comments
  • Eric
    Implemented Add "Created by" to the Incidents Report
    For the Incidents Report under Reports > Exports, it would be very helpful to have a column showing which technician created the incident....
    Eric, 10 months ago | Reports
    1 Votes
    251 Views
    0 Comments
  • Eric
    Under Development After Checking-In/Out a Device, take us back to that Device's page
    **Issue**: After a tech checks-in or checks-out a device, we are then taken to the user's profile page who the device was checked out to or...
    Eric, 1 year ago | Core Product
    1 Votes
    237 Views
    0 Comments
  • Heath
    Gathering Interest Device Coverage Report
    The "User Insurance" report is good, but with our system the coverage is on the device not the User. Could you possibly add a "Device...
    Heath, 1 year ago | Reports
    1 Votes
    244 Views
    0 Comments

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