Feature Requests

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62 Results | Page 2 of 7

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  Under Development After Checking-In/Out a Device, take us back to that Device's page
  **Issue**: After a tech checks-in or checks-out a device, we are then taken to the user's profile page who the device was checked out to or...
  Eric, 2 years ago | Core Product
  2 Votes
  581 Views
  1 Comments
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  Implemented Filter by Assigned Technician
  There is currently no easy way technicians can see a list of tickets assigned to them. There is no way to filter by assigned tech. With a couple...
  Scott, 1 year ago | Help Desk
  2 Votes
  488 Views
  3 Comments
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  Gathering Interest Incident Page
  Currently, when you view Incidents, it groups them by Current or Completed incidents. It would be helpful to be able to add another. An example of...
  Corey, 7 months ago | Core Product
  1 Votes
  266 Views
  0 Comments
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  Gathering Interest Configurable rights for Incident Status
  It would be highly beneficial if we could configure rights for Incident Status. For instance, we have our admin roles named at different levels. I...
  Corey, 7 months ago | Core Product
  1 Votes
  274 Views
  0 Comments
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  Under Development Add a device field in the billing section
  can we get a field adding a device serial number in the Invoices. When we create an invoice it doesn't show what device it was for. It would be...
  Alan, 10 months ago | Core Product
  1 Votes
  272 Views
  0 Comments
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  Gathering Interest Technology Restriction Dates
  It would be very helpful to have a dates added to the Technology Restriction on the users profile. This way we can see when the restriction was...
  Corey, 10 months ago | Core Product
  1 Votes
  254 Views
  0 Comments
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  Under Development Username Generation Format
  It would be a great thing to have this set for Students and Staff. So we can set a format for staff and a format for Students as our staff and...
  Corey, 1 year ago | Automation
  1 Votes
  369 Views
  0 Comments
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  Gathering Interest Search Bar for Feature Request Page
  It would be handy to have a search bar for Feature Request. This way, we can do a quick search for what Feature Requests have been made.
  Corey, 1 year ago | Uncategorized
  1 Votes
  215 Views
  0 Comments
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  Planned Assign Help Desk Tickets Based on Specific Request Types
  It would be great to have a way for tickets in the Help Desk to automatically be assigned to specific techs based on the specific request type chosen...
  Kerri, 3 years ago | Automation
  5 Votes
  803 Views
  1 Comments
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  Declined Indicate Signed Student/Parent 1:1 Agreement
  Possibly similar to the AUP option to record that they have signed our agreement.
  Corey, 3 years ago | Core Product
  5 Votes
  868 Views
  1 Comments