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When a ticket is submitted for a broken device, convert it into an incident linked to the referenced device, then close the original ticket.
Completed 2026.10.2
We'd like an automated workflow that, whenever a ticket is submitted for a broken device, converts the ticket into an incident associated with the referenced device and automatically closes the originating ticket. This would let us route device damage straight into incident tracking without a technician manually recreating it.
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Manage1to1 Team
Official Response
1 week ago
Released in version 2026.10.2.
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