Automation

It would be great to have a way for tickets in the Help Desk to automatically be assigned to specific techs based on the specific request type chosen for a ticket. Thank you!

It would be very helpful to have an option to import device Insurance from a file.

It would be nice if when we change the status of an invoice to "cancelled" the remaining balance automatically 0s out and will save as such. As of right now, if we cancel an invoice, the invoice goes...

A great feature would be the ability to sync with Apple School Manager. This way, we do not have to import our devices and populate the Managed Apple ID Fields. Even just being able to have our device...

It would be a great thing to have this set for Students and Staff. So we can set a format for staff and a format for Students as our staff and students' username format is different.

It would be nice to have a way to set up notifications to go out to parents or users when Insurance is expiring for a user. This way we don't have to pull a report and then go through the file and ema...