Help Desk

Currently, there is no way to see which tickets are oldest to prioritize them over tickets that were opened more recently. Please add a sortable and filterable field so we know the ticket age.

There is currently no easy way technicians can see a list of tickets assigned to them. There is no way to filter by assigned tech. With a couple hundred work orders, it will be extremely difficult t...

Currently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...

Allow admin and agent users to attach files — images, PDFs, documents, logs, etc. — to tickets while working them, not only when the ticket is being created by the requester. Attachments should be add...

When our admins place tickets they have to submit, then go back and fill out the custom field (ticket category) to kick-off workflows. Allowing admin tickets to pull the custom fields based on depa...