Help Desk
See what features are in the works and help shape the future of Manage1to1.
22
Total Requests
3
Planned
1
In Progress
16
Completed
0
votes
Multi-Select Bulk Actions for Tickets
CompletedAdd multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...
Help Desk
Jun 17, 2026
2 comments
0
votes
Add “Service Category” / “Request Type” Field for Structured Ticket Reporting
CompletedCurrently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...
Help Desk
Jun 17, 2026
3 comments
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