Feature Requests

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50 Results | Page 1 of 5

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  Gathering Interest Ticket Age Field Added
  Currently, there is no way to see which tickets are oldest to prioritize them over tickets that were opened more recently. Please add a sortable and...
  Scott, 2 months ago | Core Product
  1 Votes
  58 Views
  0 Comments
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  Gathering Interest Filter by Assigned Technician
  There is currently no easy way technicians can see a list of tickets assigned to them. There is no way to filter by assigned tech. With a couple...
  Scott, 2 months ago | Core Product
  1 Votes
  55 Views
  1 Comments
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  Gathering Interest Assign Help Desk Tickets Based on Specific Request Types
  It would be great to have a way for tickets in the Help Desk to automatically be assigned to specific techs based on the specific request type chosen...
  Kerri, 2 years ago | Automation
  4 Votes
  397 Views
  1 Comments
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  Declined Indicate Signed Student/Parent 1:1 Agreement
  Possibly similar to the AUP option to record that they have signed our agreement.
  Corey, 2 years ago | Core Product
  5 Votes
  474 Views
  1 Comments
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  Gathering Interest Parts Inventory
  We are wanting to start tracking our parts used for repairs and would love to be able to have it integrated with the current incidents, so we know...
  Becky, 6 years ago | Core Product
  4 Votes
  459 Views
  1 Comments
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  Implemented Outstanding Balance
  Could we have it total the outstanding balances for a user under the user tab? Or when you go to a user that has an outstanding balance, the gold bar...
  Corey, 7 months ago | Core Product
  2 Votes
  151 Views
  0 Comments
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  Gathering Interest Count badges on tabs
  == Count Badges == Please add count badge to the main tab bar (all Profile pages) showing counts of items on each tab. If there are more than 990...
  Craig, 3 years ago | Core Product
  1 Votes
  514 Views
  2 Comments
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  Implemented Add "Created by" to the Incidents Report
  For the Incidents Report under Reports > Exports, it would be very helpful to have a column showing which technician created the incident....
  Eric, 11 months ago | Reports
  1 Votes
  254 Views
  0 Comments
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  Under Development After Checking-In/Out a Device, take us back to that Device's page
  **Issue**: After a tech checks-in or checks-out a device, we are then taken to the user's profile page who the device was checked out to or...
  Eric, 1 year ago | Core Product
  1 Votes
  242 Views
  0 Comments
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  Gathering Interest Device Coverage Report
  The "User Insurance" report is good, but with our system the coverage is on the device not the User. Could you possibly add a "Device...
  Heath, 1 year ago | Reports
  1 Votes
  250 Views
  0 Comments