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Ability for technicians to copy knowledge base article URLS to send to users
Completed 2026.10.2 View Documentation
The preview and edit buttons give different URLS to techs. If there was a way to copy user facing URLS so I can just email the user the link to the KB article. I think I used a ticketing system that allowed that directly in the user's ticket, When closing it had an option to link KB articles.
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Manage1to1 Team
Official Response
5 days ago
Released in version 2026.10.2.
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