Closed Ticket Marks Incident Complete, Syncs Repair Notes

If an automation rule was used to create a Ticket tied to an Incident it would be useful to have that ticket status and repair notes also update the Incident itself. Possibly even tickets created specifically from incidents are treated differently as repair tickets, as an extension of the incident.

Building out the Incident x Help Desk integration to better track device repairs would be very powerful.

Example workflow:

- Student has a broken screen and a staff member creates an incident.
- This action creates a repair ticket routed to the building technician.
- Technician sees work order, picks up devices for repair.
- Completes repair, adds notes and closes ticket.
- This action updates the incident to Complete and adds any repair notes.
- Tech drops off repaired device, student picks up.