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Recurring and Scheduled Ticket Generation
Planned
Allow authorized users to create ticket templates that automatically generate on a defined schedule, such as daily, weekly, monthly, annually, or on specific dates. Recurring tickets should support predefined assignments, categories, priorities, locations, assets, due dates, and instructions so routine work can be planned and tracked consistently.
Use Case
ITS schedules recurring tickets for annual device refresh activities, summer maintenance, monthly system checks, or other preventive tasks. The system automatically creates and assigns the tickets at the appropriate time, reducing manual entry and helping ensure recurring operational work is not missed.
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