Feature Requests

Could we have it total the outstanding balances for a user under the user tab? Or when you go to a user that has an outstanding balance, the gold bar will show how much of a balance the student has wi...

There is currently no easy way technicians can see a list of tickets assigned to them. There is no way to filter by assigned tech. With a couple hundred work orders, it will be extremely difficult t...

A great feature would be the ability to sync with Apple School Manager. This way, we do not have to import our devices and populate the Managed Apple ID Fields. Even just being able to have our device...

It would be a great thing to have this set for Students and Staff. So we can set a format for staff and a format for Students as our staff and students' username format is different.

It would be nice to have a button that we can click to complete an incident. It can either just mark it as completed so we don't have to click on the incident, then edit the incident to change the sta...

It would be nice to have a way to set up notifications to go out to parents or users when Insurance is expiring for a user. This way we don't have to pull a report and then go through the file and ema...

It would be highly beneficial if we could configure rights for Incident Status. For instance, we have our admin roles named at different levels. I would like our level 1 or level 2 admin roles to be r...

can we get a field adding a device serial number in the Invoices. When we create an invoice it doesn't show what device it was for. It would be very helpful , especially for students that have gone th...

Currently, when you view Incidents, it groups them by Current or Completed incidents. It would be helpful to be able to add another. An example of the reason this came to mind is when we are holding a...

It would be nice when you enter a student ID for Rapid Check-Out to see if the AUP has been signed. Also to see if there currently any devices checked out to that student. Currently you have to look u...