Core Product

Could we have it total the outstanding balances for a user under the user tab? Or when you go to a user that has an outstanding balance, the gold bar will show how much of a balance the student has wi...

It would be nice to have a button that we can click to complete an incident. It can either just mark it as completed so we don't have to click on the incident, then edit the incident to change the sta...

It would be highly beneficial if we could configure rights for Incident Status. For instance, we have our admin roles named at different levels. I would like our level 1 or level 2 admin roles to be r...

can we get a field adding a device serial number in the Invoices. When we create an invoice it doesn't show what device it was for. It would be very helpful , especially for students that have gone th...

Currently, when you view Incidents, it groups them by Current or Completed incidents. It would be helpful to be able to add another. An example of the reason this came to mind is when we are holding a...

It would be nice when you enter a student ID for Rapid Check-Out to see if the AUP has been signed. Also to see if there currently any devices checked out to that student. Currently you have to look u...

It would be very helpful to have a dates added to the Technology Restriction on the users profile. This way we can see when the restriction was added, and when it was updated last. Currently it only t...

Ability turn off passwords and require SSO authentication and/or implement MFA for admins. There is PII accessible in this portal

So currently for Service accounts or Generic accounts we add them to the system as a Staff Member. If there was a way to add them in and mark them as a generic or service account to better find them w...