Feature Requests

Hello, I’m not sure if this is already possible, but I wanted to suggest a notification feature. It would be very helpful to have email (or other types of) alerts triggered when an incident status...

Would it be possible to have a way to create Incidents directly from the Support Ticket Profile? My understanding of the workflow/process is as follows: 1) User submits Support Ticket 2) Technician...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...