Feature Requests

Hello, I’m not sure if this is already possible, but I wanted to suggest a notification feature. It would be very helpful to have email (or other types of) alerts triggered when an incident status...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...

Currently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...

Would it be possible to have a way to create Incidents directly from the Support Ticket Profile? My understanding of the workflow/process is as follows: 1) User submits Support Ticket 2) Technician...

When working in an incident we can click on the users name to go to the Users Profile. If we could also be able to click on the device Serial number or asset tag to go to the devices profile as well.

To have an option on user profile that shows they have insurance and/or an option that shows that insurance has been used.

Could we have an email template created for when an invoice is canceled? This way the parents/guardians/students know the invoice was canceled.

In our school district, we print invoices and send them home with students so their parents can issue payment and return it to the district either via mail or sent back with the student. A couple ques...