Feature Requests

Love this new feature but it would be more helpful if the results of the scan also include the field "Funding Source". When we swap student devices out, we swap them with another device that is on...

The system should identify potential duplicate or recurring tickets by analyzing similarities in ticket subject, description, category, affected service/device, location, user, and/or timeframe. When...

Optionally let a device's building in Manage1to1 follow the building/site/OU it's assigned to in your MDM, using a simple mapping you set up once. Opt‑in and off by default, so nothing changes for dis...

Ideally, we would like to be able to assign a ticket to a specific Technician during the ticket creation. This would streamline the process and allow us to create tickets quickly and know the correc...

We have some students who are not permitted to take their district devices home for various reasons, including outstanding balances for damage or repairs, parent requests, behavior concerns, or other...

We have a main Tech Warehouse for parts. We also have a HS and MS "tech office" that students work on. When adding a parts used is there a way to "hide" the Main tech warehouse so student's dont have...

Able to mark a technician out of office where we can mark a tech as out of office, and it will assign tickets to a different tech.

It would be helpful to include the Battery health field in MDM Information from Google. This would be helpful for staff to quickly troubleshoot potential power issues, rather than having to pivot to t...

Allow authorized users to create ticket templates that automatically generate on a defined schedule, such as daily, weekly, monthly, annually, or on specific dates. Recurring tickets should support pr...

Allow agents to record time spent working on individual tickets, including multiple work sessions and entries by different staff members. Time entries should support reporting by ticket, technician, t...