Feature Requests

When working in an incident we can click on the users name to go to the Users Profile. If we could also be able to click on the device Serial number or asset tag to go to the devices profile as well.

Currently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...

Hello, It would be nice to have the ability to change what is required or not required before an incident can be submitted. Along with the ability to add items to incidents for our media staff to be...

Currently if you are using Rapid Checkin and the device is not checked out it will show an error stating its not checked out. And you have to then clear the text box or set your scanner to highlight t...

We can use Manage on any device from the web browser. But it would be amazing to have an app to use as sometimes websites don't work the greatest from iPads. Plus if there was an app the barcode scann...

When our admins place tickets they have to submit, then go back and fill out the custom field (ticket category) to kick-off workflows. Allowing admin tickets to pull the custom fields based on depa...

Currently, when students sign the AUP and select device insurance, an invoice is automatically created. However, if the family decides not to pay, the unpaid invoice remains on the account indefinitel...

Our invoicing process involves the student and department technicians marking certain incidents as "Needs Invoiced" using a custom flag on the incident. I then review all incidents with the "Needs In...

Include a click-to-close link on ticket email, or allow the technician to respond with specific syntax or command. An inbound email action then parses the text, updates any notes and sets the status t...