Feature Requests

Currently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...

Hello, It would be nice to have the ability to change what is required or not required before an incident can be submitted. Along with the ability to add items to incidents for our media staff to be...

Currently if you are using Rapid Checkin and the device is not checked out it will show an error stating its not checked out. And you have to then clear the text box or set your scanner to highlight t...

We can use Manage on any device from the web browser. But it would be amazing to have an app to use as sometimes websites don't work the greatest from iPads. Plus if there was an app the barcode scann...

When our admins place tickets they have to submit, then go back and fill out the custom field (ticket category) to kick-off workflows. Allowing admin tickets to pull the custom fields based on depa...

Support article-level and category-level permissions within the knowledge base based on department, role, and audience. Articles should be designated as public, authenticated-user, department-specific...