Feature Requests

Ideally, we would like to be able to assign a ticket to a specific Technician during the ticket creation. This would streamline the process and allow us to create tickets quickly and know the correc...

We currently use the **Restriction Plan** to document any restrictions requested for a student by parents, staff, administrators, or others. We typically record what the restriction is, who requested...

We have a main Tech Warehouse for parts. We also have a HS and MS "tech office" that students work on. When adding a parts used is there a way to "hide" the Main tech warehouse so student's dont have...

Able to mark a technician out of office where we can mark a tech as out of office, and it will assign tickets to a different tech.

It would be helpful to include the Battery health field in MDM Information from Google. This would be helpful for staff to quickly troubleshoot potential power issues, rather than having to pivot to t...

Allow authorized users to create ticket templates that automatically generate on a defined schedule, such as daily, weekly, monthly, annually, or on specific dates. Recurring tickets should support pr...

Allow agents to record time spent working on individual tickets, including multiple work sessions and entries by different staff members. Time entries should support reporting by ticket, technician, t...

We'd like to create an A or CNAME record in our DNS, e.g. helpdesk.MYDOMAIN.org, to point directly to our Manage1to1 instance.

I know I have a request in to add the ability to click on the device from an incident to open the device page. But it would also be great to have more information about the user as well. If we could h...

Align the platform's behavior with its documentation and legal/retention expectations by locking replies from being edited after they're posted, while allowing notes to be edited — restricted to the o...