Feature Requests

I would like a report that shows if inactive students still have a device assigned. This would be handy for verifying that any student that unenrolls from the district has already checked-in their ass...

Could we have an option to "Notify a chat channel" for automations/smart rules for incidents? I don't see the option when i create automations for incidents. I can send emails and such when an inciden...

We'd like to create an A or CNAME record in our DNS, e.g. helpdesk.MYDOMAIN.org, to point directly to our Manage1to1 instance.

I know I have a request in to add the ability to click on the device from an incident to open the device page. But it would also be great to have more information about the user as well. If we could h...

Align the platform's behavior with its documentation and legal/retention expectations by locking replies from being edited after they're posted, while allowing notes to be edited — restricted to the o...

It would be useful to have a more intuitive way to reactivate Lost devices once they are found. A “Mark Found” button, similar to the existing “Mark Lost” button, would be ideal. When selected, it...

When trying to make changes and update for Insurance and warranty info. Is there a template or way to make device updates that does not require the model and Building etc? For instance. We had a chang...

It would be helpful to include more detailed information to be able to assess Incidents and Damage throughout the year by student Demographics. For example, I would like to see what percent of our rep...

We would like to see an option to only allow ticket assignment to admins who are apart of a department. Currently when assigning a ticket all admins are available to choose from, we would like to see...

A bulk upload option to check devices in, or to change the status to released would be a great addition. Like now i have over 200 devices to mark as released as we are removing them from the fleet.