Feature Requests

Hello, There is a space we can use to add Confidential notes to an incident. But currently you can only add photos to the incident. I'm looking to possible also add PDF's or other documents to an in...

Hello, An option to add to the Dashboard that can be turned on or off for each person that shows the status of there buildings loaner devices. It would only show loaners assigned to that users build...

It would be helpful if there were an option on the dashboard to display loaner device statistics by building, grade level, and user. For example, we currently maintain a spreadsheet that lists the...

Hello, We use a Google Sheet that Media Staff and Tech staff can add names to if they need a device if they are new, returning, or other reasons. Once they put the name on the input that, it sorts i...

Love this new feature but it would be more helpful if the results of the scan also include the field "Funding Source". When we swap student devices out, we swap them with another device that is on...

Summary Consolidate the platform's separate bulk utilities (Device Import, Bulk Checkout, Check-In, Status Change) into a single import workflow that supports multiple actions in one file, accepts hu...

Align the platform's behavior with its documentation and legal/retention expectations by locking replies from being edited after they're posted, while allowing notes to be edited — restricted to the o...

Allow admin and agent users to attach files — images, PDFs, documents, logs, etc. — to tickets while working them, not only when the ticket is being created by the requester. Attachments should be add...

I know I have a request in to add the ability to click on the device from an incident to open the device page. But it would also be great to have more information about the user as well. If we could h...

With our iPads to speed up some process i have a Google Sheet that generates QR codes for data we add to the cells. We use it to scan in the students Username, email, password, and student id number....