Feature Requests

Allow admin and agent users to attach files — images, PDFs, documents, logs, etc. — to tickets while working them, not only when the ticket is being created by the requester. Attachments should be add...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...

Currently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...

Extend the existing warehouse feature with a configurable, hierarchical sub-location structure — zone, aisle, bay/rack, shelf, bin/slot — so assets can be tracked to a precise physical position within...

Add lifecycle tracking to the asset management platform so IT and operations teams can proactively plan, budget, and act on device aging, refresh cycles, end-of-life (EOL), end-of-support (EOS), warra...

It would be helpful if there were an option on the dashboard to display loaner device statistics by building, grade level, and user. For example, we currently maintain a spreadsheet that lists the...

Hello, It would be nice to have an option to see only the feature request made by an organization or user. Example is if i ask my co-workers to vote for my feature request i would have to send them...

Hello, We use a Google Sheet that Media Staff and Tech staff can add names to if they need a device if they are new, returning, or other reasons. Once they put the name on the input that, it sorts i...

When working in an incident we can click on the users name to go to the Users Profile. If we could also be able to click on the device Serial number or asset tag to go to the devices profile as well.

Love this new feature but it would be more helpful if the results of the scan also include the field "Funding Source". When we swap student devices out, we swap them with another device that is on...