Feature Requests

Hello, The Search feature at the top of the screen would be greatly improved if it also searched the incidents as well. For Example, When a device is replaced by AppleCare i always add the new d...

Summary Add a task component to tickets so agents can break work into discrete, trackable subitems within a single ticket. Tasks should be creatable manually or automatically via the automation engin...

With the addition of new API features like Apple School Sync, it’s becoming harder to quickly locate relevant entries in the Audit Log due to the increased volume. For example, when executing a system...

It would be helpful if there were an option on the dashboard to display loaner device statistics by building, grade level, and user. For example, we currently maintain a spreadsheet that lists the...

Summary Make the annual school year rollover an optional process rather than a required one, and preserve past graduation years in the system when rollover is performed. Districts using a roster serv...

We'd like an automated workflow that, whenever a ticket is submitted for a broken device, converts the ticket into an incident associated with the referenced device and automatically closes the origin...

Summary Allow tickets to include additional users as collaborators, beyond the single primary requester currently supported. Problem A ticket today can only be tied to one user. In real cases, mo...

We have been pulling information from different data sources to create a report for students who need devices issued. The following enhancements to the Users Without Device reports would enable us to...

Having the ability to select a single device or multiple devices and print asset tag labels with a barcode linked to the device serial number directly from inventory would be incredible beneficial

So currently for Service accounts or Generic accounts we add them to the system as a Staff Member. If there was a way to add them in and mark them as a generic or service account to better find them w...