Feature Requests

Summary Consolidate the platform’s two separate automation surfaces — Smart Rules (nested under Settings, covering devices and incidents) and Workflows (nested under Support Center, covering tickets)...

With the addition of new API features like Apple School Sync, it’s becoming harder to quickly locate relevant entries in the Audit Log due to the increased volume. For example, when executing a system...

We'd like to create an A or CNAME record in our DNS, e.g. helpdesk.MYDOMAIN.org, to point directly to our Manage1to1 instance.

Summary Make the annual school year rollover an optional process rather than a required one, and preserve past graduation years in the system when rollover is performed. Districts using a roster serv...

We have been pulling information from different data sources to create a report for students who need devices issued. The following enhancements to the Users Without Device reports would enable us to...

For the Bulk PDF Invoice Generation we can export based on dates, invoice status, and buildings, but could we also get an option to generate it based on grade? This way we can pull the invoices pased...

When our admins place tickets they have to submit, then go back and fill out the custom field (ticket category) to kick-off workflows. Allowing admin tickets to pull the custom fields based on depa...

Summary Add a task component to tickets so agents can break work into discrete, trackable subitems within a single ticket. Tasks should be creatable manually or automatically via the automation engin...

A bulk upload option to check devices in, or to change the status to released would be a great addition. Like now i have over 200 devices to mark as released as we are removing them from the fleet.

We can use Manage on any device from the web browser. But it would be amazing to have an app to use as sometimes websites don't work the greatest from iPads. Plus if there was an app the barcode scann...