Feature Requests

Hello, The Search feature at the top of the screen would be greatly improved if it also searched the incidents as well. For Example, When a device is replaced by AppleCare i always add the new d...

Summary Add a task component to tickets so agents can break work into discrete, trackable subitems within a single ticket. Tasks should be creatable manually or automatically via the automation engin...

Allow admin and agent users to attach files — images, PDFs, documents, logs, etc. — to tickets while working them, not only when the ticket is being created by the requester. Attachments should be add...

Love this new feature but it would be more helpful if the results of the scan also include the field "Funding Source". When we swap student devices out, we swap them with another device that is on...

We'd like an automated workflow that, whenever a ticket is submitted for a broken device, converts the ticket into an incident associated with the referenced device and automatically closes the origin...

Having a default bundle for devices with accessory's would be great. We got 700 new devices and 1000 new Logitech cases this year. And it would be better to have a default bundle instead of needing to...

Having the ability to select a single device or multiple devices and print asset tag labels with a barcode linked to the device serial number directly from inventory would be incredible beneficial

One thing we are moving towards is to have our media centers start using manage1to1 for loaners. But we need a way to add a temporary user for substitutes when they are subbing in the media center....

We have a main Tech Warehouse for parts. We also have a HS and MS "tech office" that students work on. When adding a parts used is there a way to "hide" the Main tech warehouse so student's dont have...

I know I have a request in to add the ability to click on the device from an incident to open the device page. But it would also be great to have more information about the user as well. If we could h...