Feature Requests

Extend the existing warehouse feature with a configurable, hierarchical sub-location structure — zone, aisle, bay/rack, shelf, bin/slot — so assets can be tracked to a precise physical position within...

Add Configurable SLAs by request type/department/other criteria. Ensure the dashboards reflect these SLAs and flag at risk tickets through multiple options (highlights, email/notifications) prior to S...

Hello, It would be nice to have an option to see only the feature request made by an organization or user. Example is if i ask my co-workers to vote for my feature request i would have to send them...

When you click to view rooms show responsible staff on first screen.

A report that shows users with multiple devices currently checked out would be helpful.

Provide a configurable announcement or service-status banner within the support portal for communicating outages, planned maintenance, service disruptions, and other important notices. Authorized staf...

Is there a way we can have the Fees from Manage sync back to Infinite Campus? And then if its paid, canceled or other it also updates in Campus. And if its marked paid in Infinite Campus it updates wi...

Hello, There is a space we can use to add Confidential notes to an incident. But currently you can only add photos to the incident. I'm looking to possible also add PDF's or other documents to an in...

Add lifecycle tracking to the asset management platform so IT and operations teams can proactively plan, budget, and act on device aging, refresh cycles, end-of-life (EOL), end-of-support (EOS), warra...

Support article-level and category-level permissions within the knowledge base based on department, role, and audience. Articles should be designated as public, authenticated-user, department-specific...