Feature Requests

Currently if you are using Rapid Checkin and the device is not checked out it will show an error stating its not checked out. And you have to then clear the text box or set your scanner to highlight t...

Hello, It would be nice to have the ability to change what is required or not required before an incident can be submitted. Along with the ability to add items to incidents for our media staff to be...

Add multi-select to the ticket list view so admins and technicians can apply changes to many tickets in a single operation — reassigning, changing status, updating custom fields, applying tags, mergin...

Currently, our helpdesk system relies on ticket subject lines and message body keywords to classify and report on issues (e.g., password resets, computer issues, Microsoft-related problems). This appr...

When working in an incident we can click on the users name to go to the Users Profile. If we could also be able to click on the device Serial number or asset tag to go to the devices profile as well.

To have an option on user profile that shows they have insurance and/or an option that shows that insurance has been used.

One thing we are moving towards is to have our media centers start using manage1to1 for loaners. But we need a way to add a temporary user for substitutes when they are subbing in the media center....

Could we have an email template created for when an invoice is canceled? This way the parents/guardians/students know the invoice was canceled.

In our school district, we print invoices and send them home with students so their parents can issue payment and return it to the district either via mail or sent back with the student. A couple ques...

Hello, I’m not sure if this is already possible, but I wanted to suggest a notification feature. It would be very helpful to have email (or other types of) alerts triggered when an incident status...